This privacy policy was updated to take into account the new General Data Protection Regulations – May 2018

Here at Ultimate Health and Fitness we take privacy seriously and will only use your personal information to administer your account.

Who we are

Our website address is: https://www.ultimatehealth-fitness.co.uk

What personal data we collect and why we collect it

Website Forms

When you submit a form on our website, we collect your first name, last name and your email address so that we can correspond with you.
When you submit a form on our website, to find out more information about our services, we collect your name and your email address so that we can correspond with you.
When you subscribe to our mailing list we collect your name and your email address so that we can correspond with you.
Your personal data will not only be stored in the email database but also in Sendinblue the application we use to send our newsletters and campaigns.

Email Database

In our email database (info@ultimatehealth-fitness.co.uk) we only store your name and email address. We use that information to contact you if we need to provide or obtain information; to send you information you’ve requested, to send you sign up information or other information.

In our email database (admin@ultimatehealth-fitness.co.uk) we only store your name and email address. We use that information to contact you if we need to obtain or provide information; to send you information you’ve requested about your account/membership or booking classes, or if we have queries about your account/membership or payments, and to check that our records are correct.

We don’t rent or trade email lists with other organisations and businesses.

Sendinblue

We use Sendinblue for our newsletter and campaigns.
Sendinblue is a marketing automation platform and is GDPR compliant.
In Sendinblue we only store your name and email address. When you sign up to our mailing list, we may send you emails about our services, offers and other updates. When you create an account and/or buy a membership with Ultimate Health and Fitness, we may send you newsletters, informative articles and other updates. The information we send helps us to improve your experience at Ultimate Health and Fitness.

We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter.

You can unsubscribe to general mailings at any time clicking the unsubscribe link at the bottom of any of our emails or by emailing admin@ultimatehealth-fitness.co.uk

Teamup

Teamup is the management software we use to manage memberships and online bookings and is GDPR compliant.
We collect the following information:

  • Your name
  • Your email address
  • Address
  • DOB
  • Emergency Contact Information
  • Telephone Number
  • Health Conditions*

We use the information to contact you if we need to obtain or provide information.
You can view and edit your personal data and notifications within your account settings. You can view and edit your contact details and health data answers under forms and waivers. The administrators can also view and edit your data, apart from your login password.
*Whilst we do not generally collect sensitive information unless it is volunteered by you, we do specifically collect health data to the extent that it is required to assess your readiness for physical exercise.

Jotform

We use Jotform for our Lifestyle Questionnaire and Progress Reports
Jotform is an online form builder and form creator and is GDPR compliant.
Sensitive information is volunteered by you. The information we gather helps us to improve your experience at Ultimate Health and Fitness; understand your needs and provide you with a better service.

GoCardless

When you purchase a membership on Ultimate Health and Fitness, your payments and mandates are processed via GoCardless.

Google Analytics

When someone visits www.ultimatehealth-fitness.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. Google Analytics uses cookies to collect this data.
This information is only processed in a way which does not identify anyone.

How long we retain your data

If you created an account and/or purchased a membership with us, your information will remain on the system as long as you are an active member. If you cancel your membership, you can request your personal data be deleted. If your account/membership is inactive, your personal data will be deleted 12 months after it was created, unless you request that your personal data be kept on our system.

What rights you have over your data

If you have an account on with us, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we amend, erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Email your request to our data protection officer Yvonne Melhuish at admin@ultimatehealth-fitness.co.uk

Security

Only those who need to see your information to fulfil the business requirements will see your information.
This will be the owner, administrators and instructors.
Personally identifiable information will not be shared with parties except as required by law.

Your data is stored online via the systems hightlighted above. To protect your personal information, we take reasonable precautions to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Changes to this Privacy Notice

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Contact Information

If you have any questions, please contact us at admin@ultimatehealth-fitness.co.uk