Commonly Asked Questions
Please contact us to arrange a call or an appointment to visit to our gym facility.
You will then be able to start your UHF journey with our 30 Day Trial or if you are still unsure a 7 Day Free Pass is available.
To manage your membership, please use the website link:
https://goteamup.com/p/937493-ultimate-health-and-fitne/
You may download the app to book sessions – see Booking and Managing Your Sessions, for details.
I need to put my membership on hold
- If you unable to train long term due to physical ability, loss of job or pregnancy you may request your membership be put on hold (but for no less than one calendar month). Each application will be looked at on an individual basis. This should be done by writing to head office email: info@ultimatehealth-fitness.co.uk.
Late notice will result in any scheduled payments running as normal and will not be refunded. - If you wish to suspend your membership for any other reason, you will be required to give 30 days’ notice from your last payment date ie one more payment will come out. This should be done by writing to head office email: info@ultimatehealth-fitness.co.uk.
Your membership cannot be put on hold for less than one month and no more than 3 months, after which the membership will be cancelled.
Note: All hold periods run from one payment date until the next.
I need to cancel my membership
- You may cancel your membership with 30 days’ notice from your last payment day, ie one more payment will come out. This should be done by written confirmation to head office email: info@ultimatehealth-fitness.co.uk. Late notice will result in any scheduled payments running as normal and will not be refunded.
- You may cancel your membership via your account, but please let us know:
https://support.goteamup.com/en/articles/9327426-how-to-cancel-your-monthly-membership
Cancelling your direct debit instruction for the payment of fees is not sufficient.
I need to change my card details
To change your card details, please click on the how to guide below:
https://support.goteamup.com/en/articles/9327524-how-to-change-payment-details-for-your-membership
I need to add my payment details:
To add you payment details, please click on the how to guide below:
https://support.goteamup.com/en/articles/9327546-adding-a-payment-method-to-your-membership
The Booking App
Our membership and booking system is powered by teamup.
To book your sessions, you can either use the website link:
https://goteamup.com/p/937493-ultimate-health-and-fitne/
or download the official app
Apple:
https://apps.apple.com/us/app/teamup-members/id1449504627
Android:
https://play.google.com/store/apps/details?id=com.goteamup.app.customer
How far in advance can I book on or cancel my session?
Cancellations after this point are late cancels
Can I just turn up to a session if I’ve missed the registration cut-off time?
I need to cancel or rearrange my session…..
If you are unable to cancel and rearrange via the app due to the registration timeline, please WhatsApp Yvonne, our Membership Officer, on 07597 362609 who will be more than happy to help you rearrange your session and keep you on track.
I’m running late for a session…..
I’ve cancelled my session after the cut off time. Can I get it refunded?
Please contact Yvonne on 07597 362609 who will happily refund the session for you, so that you can rearrange another session for the current week.
Unfortunately, no shows cannot be refunded.
I’ve missed a few sessions. Can I roll over sessions to the following week or month after?
Unfortunately, sessions cannot be rolled over to the following week or month.
Setting up SMS notifications for waitlists/session registration/session reminder/session cancelled
To set up SMS notifications, please click the link below:
https://support.goteamup.com/en/articles/9327356-setting-up-sms-notifications
How many sessions a week can I book?
The 30 Day Trial allows you to book 3 x SGPT sessions per week and 12 sessions in all.
The Full Monthly Membership allows you to book 3 x SGPT sessions per week. The Silver Membership allows you to book 2 x SGPT sessions per week.
*In addition members are able to book on the bonus Sweat Saturday session and 1 x solo training session per week in our Strength Room.
*Note: these extra sessions cannot be exchanged for SGPT sessions.
If you wish to attend more than 3 x SGPT sessions per week, please contact us for more information on the 5 x SGPT class pack.
Please register and log in to our Client Hub to access our members only content:
https://ultimatehealth-fitness.co.uk/login/
We welcome any new members but, unfortunately, we do not accept drop ins.
Any guests must sign up for our 7 Day Free Pass or become a member.
See Refer A Friend Scheme
Whenever you refer a friend or family member, please give them your referral code, which can be found within your membership account.
You will then receive an account credit when they sign up to our Full Monthly Membership.
Do you need that little bit of extra support or advice about your training or nutrition?
Every last Friday of the month you’ll receive your Monthly Check-in email.
We’ll help you set new goals, implement new action steps and advise you on how to improve upon, in the areas you may highlight after having completed the form.
Or just let us know how great you’re getting on!!
Aim to have the form completed and submitted by the following Monday by 12pm if possible.
If you need any additional support, that can’t wait, please contact Chris on WhatsApp.
For all other support and queries including membership and help with booking sessions, WhatsApp Yvonne on 07597 362609.
Alternatively email: info@ultimatehealth-fitness.co.uk
Please visit our shop at:
https://ultimate-health-and-fitness.sumupstore.com/
We do hold a few items in stock but generally we do a bulk order a few times a year.